FAQ
Frequently asked questions
Does Cortaí cost anything?
No. Cortaí is free to use, and there are no paid plans.
Can Cortaí post without me?
No. A video is only posted or sent to your inbox when you click Post to profile or Save as draft in the dashboard.
Do you keep my videos?
No. The file passes through our server only while it is being sent to TikTok and is deleted right after the transfer, whether it succeeds or fails.
What do you store about my account?
Your TikTok account ID, display name, avatar and the access tokens TikTok issues to Cortaí. Nothing else. Disconnecting deletes all of it.
Why don't I see every privacy option?
Cortaí shows only the privacy levels TikTok allows for your account at that moment. A private account, for example, cannot post to everyone.
Why was my video rejected for being too long?
TikTok sets a maximum length per account. Cortaí reads it before you post and warns you, so the upload does not fail halfway.
What is a draft?
A draft goes to your TikTok inbox instead of your profile. TikTok sends you a notification, and you open it in the TikTok app to add sounds or effects and post it yourself. It can take a few minutes for the notification to appear.
Where do the numbers of my posts come from?
From TikTok, through the video.list permission: the public view, like, comment and share counts of your own recent posts. They are shown only to you, while you are signed in, and Cortaí does not keep a copy.
Which video formats work?
MP4, MOV and WebM. Vertical 9:16 videos look best on TikTok.
How do I disconnect?
Click Disconnect TikTok in the dashboard. You can also remove Cortaí in TikTok, under Settings and privacy → Security and permissions → Manage app permissions.
Is Cortaí made by TikTok?
No. Cortaí is an independent tool built by SPX Inteligência e Desenvolvimento LTDA (SimplexIA) that uses TikTok's official Login Kit and Content Posting API. It is not affiliated with or endorsed by TikTok.
Something went wrong. Who do I talk to?
Write to sup@simplexsolucoes.com.br. See the Contact page for what to include.